Returns & Exchanges
At Fresh Store Torino, we want you to be completely satisfied with your purchase. If your selection doesn't meet your expectations, you can return or exchange any unworn items within 14 days of delivery.
Initiate Your Request
Log into your account and select the items you wish to return from your order history to receive a return authorization number.
Pack Your Items
Securely place the original items with all tags attached into the original shipping box or a similar protective container.
Ship to Torino
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Refund
Once our quality control team inspects the items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing