Frequently Asked Questions
Everything you need to know about shopping with Fresh Store Torino.
What are your shipping times and costs?
We offer express shipping across Italy within 24-48 hours and international shipping within 3-5 business days. Shipping is free on all orders over €150.
How can I return an item?
You can return any unworn item with original tags within 14 days of delivery. Simply contact our support team to receive a prepaid return label and instructions.
Are all products authentic?
Yes, Fresh Store Torino guarantees the 100% authenticity of every product. We source our collections directly from authorized distributors and luxury brands.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Klarna for interest-free installments.
How do I find the right size?
Each product page includes a detailed size guide. If you are between sizes, we recommend checking the 'Fit Notes' section or contacting our stylists for personalized advice.
Can I track my order?
Once your order is dispatched, you will receive an email and SMS with a tracking link to monitor your delivery in real-time.